The 360-Degree View of
Your IT Infrastructure.

Tideway Foundation™ is data center search. It automatically discovers configuration items (CIs) across disparate technology layers – from business applications to switches and all the dependencies in between – and provides the information in a single, automated view. Foundation maps business applications to their underlying physical and virtual infrastructure, making it quick and easy to see exactly how your infrastructure supports your business. This transparency helps you slash costs, reduce risk and better manage change.

Index

Foundation builds a complete topology of your applications and infrastructure including switches, servers, operating systems, software, configuration files and logs, and business applications and dependencies – and updates it as often as you need. Unlike other solutions, Foundation operates agent-free across Windows, Linux, UNIX and Netware environments. It enriches discovered data with information reconciled from third-party data sources such as agent infrastructures and inventory management systems to provide a single, automated view of all the IT assets and resources in your data center.
Andy Ormsby, Foundation’s Product Manager, talks about Tideway’s Knowledge Update Service

Discover

Foundation’s unique pattern language automatically identifies and analyzes IT components and configurations. Simple, powerful and open, the pattern language codifies expert knowledge – the investigative, exception handling, filtering, alerting and interpretation processes used by system administrators. Patterns automatically interpret raw, discovered data at the level of granularity that you require – from individual software processes to large scale distributed business applications. Foundation comes pre-populated with patterns to recognize a large number of off-the-shelf operating systems, infrastructure products and vertical applications – and adds more patterns monthly to ensure the broadest, deepest data center coverage. Andy Ormsby, Foundation's Product Manager, talks about Tideway's Knowledge Update Service

Search

The Foundation search bar offers super-fast, free text search of the entire data store and takes you directly to the IT resource that matters most to you in seconds. Advanced search functionality lets you narrow your searches to specific object types. For power users, Foundation provides the richness of the Search Query Language. Searches are exportable in XML and CSV formats so the data can be easily shared with colleagues and other systems.

Report

Tabular reports and charts can be created in seconds to provide answers to critical questions that used to take weeks – from the simple “How many Solaris 8 servers do I have in my environment?” to the complex “What changed in the configuration of my global trading application since yesterday?”. Foundation comes pre-populated with useful reports – and also lets you create your own using the Search Query Language. Roll your favorite charts up into dashboards so you have all the metrics that matter to you at a glance.
Adam Kerrison, Tideway’s CTO, Talks About Foundations Reporting Capabilities

Visualize

Visio is dead. Foundation automatically builds visualizations that show dependencies between switches, routers, virtual and physical hosts, processes, software packages, business applications and other business entities. Users can navigate large dependency visualizations just as they would Google Maps – by simply dragging their mouse. Print them out and take them to your change approval meetings to cut out the guesswork. This 360-degree view of application and infrastructure affords you a whole new level of productivity.

Track

Watch the changes occurring in the domains that are important to you. Whether you're interested in a specific business application, or in your VMware server estate – Foundation's 'change intelligence' tracks permitted and prohibited configurations – and highlights them directly to you. Need to know what changed and when? Foundation’s comparison feature lets you compare configuration changes between any two points in time.

Collaborate

Assign ownership for every IT component - from servers to business applications. Need to build a change approval group? Find infrastructure and application owners highlighted in a change impact report. Share infrastructure views with your team, take or assign ownership of configuration issues, and stay in the loop with full investigation and issue resolution logs. Learn and benefit from the community – Foundation users share useful search queries, and patterns on Configipedia.

Minimum Requirements

These are the minimum system specifications required to run the Tideway Foundation Virtual Appliance. Note that your virtual appliance will run better on higher spec equipment.

You can contact us if you’d like help in sizing your platform.

The Tideway Foundation virtual appliance is supplied as a compressed (zipped) image and requires VMware Server version 1.0.6 (build 91891) or later with the following configuration:

  • 1+ CPUs
  • 512 Mb RAM– this configuration should be adequate for up to 100 OSIs. When scanning more OSIs in your development environment, you should increase this to 1 or 2 Gb.
  • Hard Disk - SCSI 50Gb (pre-allocated)
  • 1 x CD/DVD Drive (auto detect)
  • 1 x Network Interface Card - (bridged)

The Network Interface Card (eth0) is configured to use DHCP.

Additional Requirements to Discover Windows Servers

To discover your Windows servers, you need to run the ‘Windows Slave.’ This can either be installed on the host platform on which the Virtual Appliance runs, or on an additional physical or virtual machine. The Windows slave needs to either:

  1. Be a member of, and/or have trust relationships to, the domain(s) that contains the machines you wish to discover
  2. Have access to log-in credentials (username/password) for the machines you wish to discover.

The windows slave runs on the following Windows versions:

  • Windows Server 2003 Web Edition, Windows Server 2003 Standard Edition, Windows Server 2003 Enterprise Edition
  • Windows XP Professional and Windows XP Home Edition with Service Pack 1 or 2
  • Windows 2000 Professional Service Pack 3 or 4, Windows 2000 Server Service Pack 3 or 4, Windows 2000 Advanced Server Service Pack 3 or 4
Task Before After Improvement
Configuration Item (CI) and dependency refresh (per complete scan) 250-500 hrs 24 mins 99%
Service map refresh time (50 server app) 25 hrs 0.02 hrs 99%
Manual effort to update CMDB daily 62 FTEs 1 FTE 98%
Failed fixes 20% 10% 50%
Data quality 70% 97%+ 38%
MTTR 40 mins 28 mins 30%

Find out how Tideway's customers are using Foundation to transform their IT organizations. Get more detail on these and other customers stories in the success stories section.

JPMorgan Chase

JPMorgan offers M&A advisory, capital markets, prime brokerage, restructuring, risk and research platform of unrivalled strength and scale. JPMorgan have used Tideway Foundation across several lines of business to improve application availability, and support regulatory compliance requirements.

Dresdner Kleinwort

“As a global company with a highly sophisticated IT infrastructure, this project will remove approximately five-sixths of the cost of manually maintaining multiple configuration management databases. It will also simultaneously generate significant related returns attributable to reduced downtime of application and management overhead in approving changes.”

Linklaters

Linklaters is a law firm which specialises in advising the world’s leading companies, financial institutions and governments on their most challenging transactions and assignments. Global law firm Linklaters deployed Tideway Foundation across 30 offices in 23 countries to obtain a clear, up-to-date picture of its entire IT infrastructure, improve its system management processes and deliver superior client service.

Wachovia

Wachovia is working on a project of staggering scope: a 3-D map of the firm’s datacenter operations. To generate the 3-D models, the financial services company is using geospatial data and also partnering with a pair of vendors, Tideway Systems and Intepoint, as well as the University of North Carolina-Charlotte, which has a visualization center.

1. Let Us Show You Around

Application Dependency Mapping Overview This is an introduction to Tideway Foundation – walking you through all the main features of the product. It’s a great place to start if you are new to the technology.

Change Control with Foundation Find out how Tideway Foundation enables better change management by putting you in control of change impact analysis and change verification.

2. Watch a Walk Through

Interested in digging deeper? Why not watch a video walk through of the key features of Foundation with Matt Wallenstein, Pre-sales Director at Tideway.

3. Try It For Yourself

Foundation Self-Guided Tour If you want to have a look around the product for yourself – try this guided tour of Tideway Foundation. Explore a clickable demo of the Foundation user interface at your own pace with helpful guidance along the way.

4. See it in Your Own Environment

The best way to prove the value of any enterprise software is to evaluate it yourself. Download Tideway Foundation – run it in your own environment – and see the value it could deliver to you.

Find out how easy it is to start taking back control of IT.